Hosted/Managed/Purchased: What’s the Best?

It depends!

With the overload of information and options out there, figuring out what kind of phone system is right for your business can be difficult and very frustrating. There are pros and cons to Hosted PBX, Managed PBX, and Purchased or On-Premise PBX. There are some fundamental differences to each of the systems. They all feature advantages that should be known prior to making a decision one way or another.

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What’s a Purchased/On-Premise PBX?

With a Purchased, or On-Premise PBX the equipment is  installed and maintained locally at your company’s place of business. You own the equipment outright.

Premise-Based systems can be digital, VoIP, analog, or a hybrid of all three, depending on your needs.

Pros: 
One time capital expense
No monthly cost
Carrier independent
Maintenance plans available
Lease to Own Options Available
Allows for analog back-up telephone lines

hosted cloud

What’s a Hosted PBX?

With a Hosted PBX, the phone system server resides in the provider’s data center instead of your office. Voice and data traffic is routed over the public switched telephone network, or PSTN, to the hosted system. Since the system itself is offsite web-based access to configure and make changes to your system is provided.

Pros:
Low up-front cost
Predictable monthly expenses
On-going support

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What’s a Managed PBX?

With a Managed PBX, the equipment is installed on your premises. You do not own the equipment. Providers offer and install all the equipment, software, and technical expertise needed for a company to reap the benefits of the system’s functionality without the costs, risks, and headaches of owning the equipment.

Pros:
Low up-front cost
Carrier independent
Predictable monthly expenses
On-going support
Allows for analog back-up telephone lines